This page applies to Moxie & Mallow items.
Choosing your fit
Our pieces are made to order, so we do not offer discretionary returns or exchanges for a change of mind or a size or color you selected. Please review each product’s size information before ordering, and contact us if you need help. Receiving a different size or color from the one you ordered is an order issue, not a change-of-mind request.
Damaged, faulty or incorrect items
Contact daveon@whindletonco.com as soon as you notice a problem, ideally within 14 days of delivery. Include “Moxie & Mallow,” your order number, a short description and clear photos of the item and the affected area. If the wrong item or size arrived, include a photo of its label.
We will review the issue and confirm the appropriate next step, which may include a replacement or refund. Please contact us before sending anything back; we will provide instructions if a return is needed. Do not send a return to the parcel’s return address without contacting us first.
Missing or late deliveries
If your order has not arrived by its delivery estimate, or tracking says delivered but you cannot find it, email us promptly with your order number. Check the delivery address, any safe place and other household members, then let us know what happened so we can investigate.
Changes, cancellations and refunds
Email us as soon as possible if you need to change or cancel an order. Once production starts, we may be unable to change or cancel it. This does not affect your rights relating to shipment delays or other rights under applicable law.
Approved refunds are returned to the original payment method. Bank or payment-provider posting times can vary.
Your rights
This policy does not limit rights or remedies that cannot be excluded under applicable law, including rights relating to faulty, incorrect or misdescribed goods. The 14-day reporting request above is a practical request to help us investigate promptly; it is not a limit on those rights.